Return policy

The products ordered on our site may be returned within 14 working days after the receipt of the package, filling out the Return Form.

Return terms
The products you return should be in the same condition in which they were delivered, without the existence of traces caused by their use. They should also be sent in their original boxes.

The products returned that are not in the same condition in which they were delivered will not be accepted for return.

The package in which you will return the product has to be accompanied by: the product purchased, its invoice and warranty certificate.
Products that cannot be returned
Products developed and customized by the customer and/or engraved according to its specifications cannot be returned.

Likewise, any product that is damaged in any way or has signs of wear and tear will not be returned in any form.
Refund of the products ordered
The value of the returned products will be refunded within maximum 14 working days following the return by bank transfer to the IBAN account indicated by you in the Return Form.
Return costs
The package will be sent by you and the dispatch and insurance costs will be covered by you. Please ensure that the package is properly sealed, as we will not be responsible for its loss or destruction during transport. After the product is received, it will be checked.
Additional information
For additional information, please contact our assistant dialing the phone number 0729 059 968, from Monday to Friday between 10:00am and 7:00pm or by the e-mail address: office@degeorgia.ro
Personal data protection
By filling in the Return Form, you consent to the collection and processing byS.C. DIAMONDS BUSINESS S.R.L. of the information provided, as well as the storage and processing of this data for purposes other than those mentioned above, such as: advertising, marketing and publicity.
Steps you need to take to return the products:

  1. Fill out the Return form below
  2. Pack the product you want to return properly so that it does not deteriorate, as we will not be responsible for its loss or destruction during transport.
  3. You will add in the package the product purchased accompanied by the invoice and the guarantee certificate.
  4. Send the package to: S.C. Abientin S.R.L..
    DeGEORGIA STORE

Send the package to: S.C. Abientin S.R.L..
DeGEORGIA STORE
Oradea – Lotus Center
Street: Nufărului nr.30
Phone: 0730 330 925